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  • Create Date October 5, 2022
  • Last Updated October 5, 2022

Guidance Notes for Complaints

It goes without saying that nobody likes to hear complaints about themselves or their business.  We would all like to believe that we deliver 100% satisfaction, 100% of the time.  The reality, however, is that once in a while - whether valid or not - a customer will choose to complain about something.  It isn’t possible to stop complaints, but it is possible to turn them into something positive.  Not only does the successful handling of a complaint benefit the customer, but it can also be of significant value to your business.